Director of Services

Job Summary: The Director of Services is responsible for acting as the owner’s representative for Cinnaire Solution’s service-enriched housing assets. The role will ensure on-site supportive service providers and property management staff are equipped, supported, and accountable. Working closely with on-site staff, the role will seek to enhance service delivery and help identify solutions and funding opportunities for property-wide issues.

Essential Duties and Responsibilities:

1. Owner’s representative – perform as a liaison between property management and supportive service providers to ensure the best services.
2. Make recommendations on supportive service providers and assist with negotiation of supportive service and property management contracts.
3. Perform analysis of supportive services to make recommendations for improvements through evaluating and tracking project service data, reviewing, and approving supportive service budgets, reviewing property
   management reports, auditing the buildings, and assisting ownership in identifying potential problems.
4. Conduct site visits and inspection visits to ensure healthy living standards and adequate service provisions.
5. Administer weekly or biweekly check-ins with property management and supportive service staff that foster a team-oriented approach to tackling resident and building issues.
6. Monitor evictions and potential disputes between property management, supportive services providers, and residents.
7. Lead grant research, applications, compliance tracking, and reporting to strengthen service stability and property wide initiatives.
8. Promote trauma-informed practices in coordination with property management and supportive services staff.
9. Coordinate, develop, and oversee resident engagement activities, community-building initiatives, and educational programming while recruiting, training, and managing volunteers to support resident services, strengthen community connections, and enhance overall resident well-being and housing stability.
10. Develop, implement, and continuously monitor property-specific Key Performance Indicators (KPIs) that measure service delivery, resident outcomes, operational effectiveness, compliance, occupancy trends, and stakeholder engagement, utilizing data-driven analysis to identify opportunities for improvement and report performance to ownership and partners.

Qualifications and Skills:

• BA/BS/MA in social services or closely related field preferred.
• 5 years’ experience in community development; or property management; or service providers; or case management services preferred.
• People with commensurate work experience that do not possess a degree will also be considered.

Key Competencies:

• Analysis to Synthesis: Interprets data and information from multiple sources and translates it into coherent messages that inform decisions.
• Intellectual Agility: Flexes and adapts thinking skills to meet the needs of different situations and circumstances. Doesn’t limit problem solving to one approach or methodology.
• Customer Focus: Stays ahead of customer needs and uses insight to develop new and/or modify services.
• Self-Development: Operate with the mindset of continuous improvement. Embrace their career development, learn and update skills.
• Inclusion Awareness: Identifies the benefits and advantages of harnessing the collective insights from various individuals in the organization.

Reporting Relationship: Reports to Development Asset Manager, Cinnaire Solutions

Supervisory Relationship: None

Physical Requirements:

• The ability to work at a computer for extended periods of time.
• The ability to occasionally move inside and outside of a development property
• The ability to lift/carry materials weighing up to 25 lbs.

Travel Required: 20% outside of Madison, WI