Vice President, Operations

Job Location(s): Lansing, MI (Headquarters); Detroit, MI; Grand Rapids, MI; Chicago, IL; Indianapolis, IN; Madison, WI; Wilmington, DE

Job Summary: The Vice President, Operations plays a pivotal role in ensuring the smooth and efficient operation of Cinnaire. The Vice President is responsible for implementing strategic plans, streamlining processes, and driving continuous improvement initiatives across all business lines and operational functions. In addition, the Vice President is responsible for leading and motivating teams to effectuate operational changes that are crucial for Cinnaire’s success.

Essential Duties and Responsibilities:

  1. Develops and implements operational strategies. Creates and executes comprehensive operational strategies aligned with the company’s goals and objectives. Identifies opportunities for efficiency improvement and cost reduction across all operational functions.
  2. Drives process improvement initiatives. Identifies and implements process improvement initiatives across all operational areas to enhance productivity, quality, and customer satisfaction. Streamlines processes, reduces waste, and optimizes resource allocation to achieve operational excellence.
  3. Drives innovation and continuous improvement. Fosters a culture of innovation and continuous improvement throughout the organization. Encourages and support new ideas, technologies, and methodologies that enhance operational efficiency and drive business growth.
  4. Leads and manages the operations teams. Builds and develops a high-performing operations team capable of executing the company’s strategic vision. Provides strong leadership, mentorship, and guidance to managers and staff, fostering a culture of collaboration, accountability, and continuous improvement.
  5. Monitors and analyzes operational performance. Establishes key performance indicators (KPIs) and regularly monitors operational performance against set targets. Analyzes data and trends to identify areas for improvement and takes appropriate action to drive operational efficiency and effectiveness.
  6. Collaborates with the finance team to develop and manage operational budgets. Monitors expenses, identifies cost-saving opportunities, and ensures financial objectives are met while maintaining operational excellence.
  7. Ensures compliance and risk management. Develops and maintains operational policies and procedures to ensure compliance with industry regulations and standards. Implement effective risk management strategies to mitigate operational risks and minimize potential business disruptions.

Qualifications and Skills:

  • Bachelor’s degree in Business Administration, Operations Management, or a related field. Master’s degree is a plus.
  • Strong understanding of a Community Development Finance Organization’s operations and best practices.
  • Excellent problem-solving and decision-making skills.
  • Ability to adapt to changing priorities and work effectively in a fast-paced environment.
  • Exceptional interpersonal and communication skills.
  • Strong analytical and organizational skills.
  • Knowledge of budget management and financial principles

Key Competencies:

  • Diversity Awareness: Identifies the benefits and advantages of harnessing the collective insights from various individuals in the organization.
  • Leadership: Demonstrates leadership through actions. Creates a culture of accountability.
  • Analysis to Synthesis: Interprets data and information from multiple sources and translates it into coherent messages that inform decisions.
  • Intellectual Agility: Flexes and adapts thinking skills to meet the needs of different situations and circumstances. Doesn’t limit problem solving to one approach or methodology.
  • Insight to Action: Acts on conviction and advances from concept to implementation toward a goal. Draws upon knowledge and professional judgment to orchestrate the steps required to get results.

Reporting Relationship: Reports to Chief Operation Officer

Supervisory Relationship: Manager, Operations

Physical Requirements:

  • The ability to work at a computer for extended periods of time.

Travel Required: 10%

Benefits Offered:  Medical, Health Reimbursement Account, Flexible Spending Accounts (medical and dependent care), Dental, Vision, Life Insurance, Accidental Death & Dismemberment, Long-Term Disability, Employee Assistance Plan, Pet Insurance, Identity Theft Protection, Paid Mobile Phone Service, Unlimited PTO, Incentive Compensation, 403(b) Plan, and Profit-Sharing Plan.

Cinnaire provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, status as a Vietnam-era or disabled veteran or any other characteristic protected by law. Cinnaire complies with all applicable federal, state, and local laws, regulations and ordinances prohibiting employment discrimination. Cinnaire is committed to the full inclusion of all qualified individuals. As a part of this commitment, Cinnaire is dedicated to providing access, and reasonable accommodation in its services, programs, activities, recruitment and employment for qualified individuals with disabilities.

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Our Locations

1118 South Washington
Lansing MI, 48910

320 North Meridian, Suite 516
Indianapolis IN, 46204

100 W. 10th Street, Suite 502
Wilmington, DE 19801

225 West Washington, Suite 1350
Chicago, IL 60606

10 E. Doty Street, Suite 617
Madison, WI 53703

Grand Rapids
100 Cesar E. Chavez Ave., Suite 202
Grand Rapids, MI 49503

2111 Woodward Avenue, Suite 600
Detroit, MI 48201

231 E. Buffalo Street, Suite 302
Milwaukee, WI 53202

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