Job Summary: The Loan Servicing Specialist II is part of the Portfolio Management Team. This role is responsible for booking and servicing commercial and residential real estate loans and will serve internal and external clients by answering questions, problem solving, and delivering services on time.
Essential Duties and Responsibilities:
  1. Performs a variety of loan transactions including payments, payoffs, various escrow transactions, loan disbursements and transfers.
  2. Serves as point person for communications with borrowers.
  3. Prepares monthly direct billing for loan portfolio.
  4. Assists with entering loans into loan servicing software ensuring accuracy of the loan data.
  5. Coordinates and pays escrow accounts including assisting with an annual escrow analysis.
  6. Responsible for monitoring property tax, insurance and replacement reserves for the loan portfolio.
  7. Coordinates monthly transfers of Fannie Mae escrow balances with the finance department.
  8. Responsible for monthly balance transfers of commercial lending products to the finance department.
  9. Creates loan amortization schedules in the loan servicing system post-closing.
  10. Responsible for the creation and disbursement of annual borrower statements.
  11. Serves as the internal expert of the organization’s loan servicing software (LFN) and is able to troubleshoot and resolve issues that arise across loan portfolio.
  12. Lead for drafting, review, and updating internal loan servicing policies and procedural documents to ensure that current best practices are maintained, and procedures are documented and followed.
  13. Works on special projects as assigned.
  14. Other duties as needed or required.
Qualifications & Skills:
  • Bachelor’s degree required.
  • Three or more years’ experience in loan servicing.
  • Strong analytical skills are required.
  • Commercial and/or residential real estate experience preferred.
  • Excellent customer service skills.
Reporting Relationship: Reports to Senior Vice President, Asset Management
Supervisory Relationship: None
Physical Requirements:
  • Ability to sit and work on a computer for extended periods of time.
  • The ability to perform repetitive movements.
Travel Required: Minimal